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DPBlue's avatar
DPBlue
New member | Level 1
2 years ago

I don't see where I can use my 2FA backup codes to enter my Dropbox account.

I unknowingly lost access to the e-mail address I used years ago to sign up for Dropbox (a comcast.net domain)--when I realized this, I wrote down the Backup Codes and was going to change my e-mail a...
account access
security
two factor authentication
DPBlue's avatar
DPBlue
New member | Level 1
2 years ago

Thanks, Nancy. That's correct. It sends a code to the unaccessible e-mail account and when I click on "Having Trouble Getting a Code" it takes me to this secondary page which asks some questions, of which I'm not certain on a 10+ year account (month/year account opened, etc.) and cannot complete without access to the e-mail account where the messages that would confirm those answers are located. If I could find a place to enter my backup codes, I could login and add my current e-mail and telephone. 

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

That page isnt a 2FA security page - the ones you have when you set it up, its an additional security option relating to email and unknown device access. 

Note if you dont have access to the email regaing access to an account is unlikely: https://help.dropbox.com/account-access/lost-email-access , however, you will need to complete the form for help.

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