Forum Discussion

DPBlue's avatar
DPBlue
New member | Level 1
2 years ago

I don't see where I can use my 2FA backup codes to enter my Dropbox account.

I unknowingly lost access to the e-mail address I used years ago to sign up for Dropbox (a comcast.net domain)--when I realized this, I wrote down the Backup Codes and was going to change my e-mail a...
account access
security
two factor authentication
DPBlue's avatar
DPBlue
New member | Level 1
11 months ago

Could someone create a ticket so that I could see this through to resolution? The prior ticket  #24559789 had a resolution of a temporary removal of the one-time code, but it was closed prior to my reading and attempting it and now the requirement of a code is back. Thank you!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

DPBlue, if you reply to the closed ticket (like you’d normally would), a new one should be automatically logged by the system.

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