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javalava54's avatar
javalava54
New member | Level 2
4 months ago
Solved

I get an "email taken" error for an email address that's no longer linked to a Dropbox account.

Device Acer Swift X Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Dropbox Plan ...
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Error Messages
  • Nancy's avatar
    Nancy
    4 months ago

    Awesome. Please check your email address and reply to my message, when you see it, javalava54.

javalava54's avatar
javalava54
New member | Level 2
4 months ago

OK, so I have deleted a Dropbox accessed using "sign in with Google", giving it a computer generated password, then deleting it (Firefox supplied the password)

Has that .gmail.com account gone now?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey javalava54, sorry for jumping in. 

    Do you have direct access to the email address that’s linked to your Community profile on the forum? 

    If yes, I can log a ticket for you and investigate this internally. 

    Let me know.

    • javalava54's avatar
      javalava54
      New member | Level 2
      4 months ago

      Yes, I have that

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 months ago

        Awesome. Please check your email address and reply to my message, when you see it, javalava54.

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