Forum Discussion

Kmaysonet's avatar
Kmaysonet
Explorer | Level 3
7 months ago

I have 2 factor authentication, but the email doesn’t exist

Greetings, I am a subscriber with you and I recently changed my phone number and tried to enter the Dropbox account on my new phone and I can't access it because it asks me for the 6 codes sent to th...
account access
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.

Kmaysonet's avatar
Kmaysonet
Explorer | Level 3
7 months ago

Ok I'll be on the lookout

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