Forum Discussion

bornstunnahh's avatar
bornstunnahh
New member | Level 2
4 months ago

I have a deactivated email address, how do I log in?

I have a Dropbox account set up with an email that got deactivated. When attempting to log in, Dropbox wants to verify me through the deactivated email… I would like to regain access however I need to given it has memories of someone who has since passed. Any and all help appreciated! I hope there’s a chance to regain access.

account access
emails
security

2 Replies

Replies have been turned off for this discussion
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hi bornstunnahh, thanks for contacting us, and I'm sorry to hear about this situation.

    Are you able to reactivate or recreate the email address with the email provider, in order to log in to the Dropbox account?

    This will help me to assist further.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!