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rajeshdpujara's avatar
rajeshdpujara
Helpful | Level 5
2 years ago

I logged into Dropbox with Google and now my old account has disappeared.

Drop box prompted to log in again. I used to login with 4 digit pin. Suddenly, Dropbox asked to log in with email id and password. I got security code on my email id but Dropbox was not accepting it ...
account access
Create or delete account
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me as well, rajeshdpujara! Can you try to log out of your Dropbox account once again and sign back in by using your email address, like you originally did? 

 

Are you still being asked to insert a new code that’s sent to your email address (this is a one-time code that’s separate to the 4-digit PIN you mentioned previously)?

 

If you still get that one-time code and Dropbox doesn’t accept it, I'd like a screenshot of what you see exactly on your end; just make sure to cover your email address first.

rajeshdpujara's avatar
rajeshdpujara
Helpful | Level 5
2 years ago
Hi Nancy ,
Thanks a lot for your response.
I already tried logging out and log in again.
No new code is getting generated. Simply getting into new account. Nothing else…
I really surprised that how come one can create two accounts with one email id..
I couldn’t find any email id to raise this issue directly with Dropbox customer support team.
Best Regards
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi rajeshdpujara, were you part of a Dropbox team at one point, or was this a personal account?

    • rajeshdpujara's avatar
      rajeshdpujara
      Helpful | Level 5
      2 years ago
      Well Jay , I am talking about my personal account..
      Pl help to revive my account if you can ..

      Thanks
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

         

        You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

        From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

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