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rajeshdpujara's avatar
rajeshdpujara
Helpful | Level 5
2 years ago

I logged into Dropbox with Google and now my old account has disappeared.

Drop box prompted to log in again. I used to login with 4 digit pin. Suddenly, Dropbox asked to log in with email id and password. I got security code on my email id but Dropbox was not accepting it ...
account access
Create or delete account
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
rajeshdpujara wrote:
I am referring to authentication PIN .. just enter 4 digit pin in mobile application. No need of further sign in ..

That's not signing in to your account. That's just unlocking the app. It has nothing to do with signing in or the security of your account. Once you've linked your device to your account, there's no need for that app/device to sign in any more. The app is already authenticated to your account. The PIN is entirely optional and just prevents someone from launching the app. Uninstall and reinstall the app and the PIN is wiped, and you can just launch the app without it.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the message, try using the 'Disabled account' option, this way you'll be able to contact the team. 

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