Forum Discussion

rajeshdpujara's avatar
rajeshdpujara
Helpful | Level 5
2 years ago

I logged into Dropbox with Google and now my old account has disappeared.

Drop box prompted to log in again. I used to login with 4 digit pin. Suddenly, Dropbox asked to log in with email id and password. I got security code on my email id but Dropbox was not accepting it ...
account access
Create or delete account
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi again, rajeshdpujara. What I’d like you to do next is to open an incognito window on your browser and go to https://www.dropbox.com/support/sign-in-issues WITHOUT being signed in to ANY Dropbox account.

 

If you do this, you should be able to select an issue from the drop-down menu and follow the rest of the prompts to log your ticket. Even if you have a Basic account, you can still log a ticket this way.

rajeshdpujara's avatar
rajeshdpujara
Helpful | Level 5
2 years ago

Hey Nancy,

That really worked.. Happy that i could raise ticket at least.

Now, waiting for their response. Lets see ..

Thanks a lot.. Will update you accordingly..

Best Regards

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