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Forum Discussion
I need help accessing my Dropbox account. No access to email, so I can't receive the security code.
Subject: Urgent Account Recovery Request – Lost Gmail Access
Hello Dropbox Support,
My Dropbox account is registered under the email address [email removed as per Community Guidelines]. I have lo...
hey mark and megan, but, i have lots of inportant file and stuff on there i really don't want to loose, i need access to those files and stuff, or i have two options for, like, either i could get a direct link for the dropbox support tech for all this that i'll pay or not, or i could import all my files and everything and etc from my dropbox account that i can't access with that my infomation to it to a new dropbox account and phone number, which one, i'll do any means neccessory to get my files to new dropbox now before it's two late y'all! thanks a bunch!
Rich
Super User II
Super User II... i have lots of inportant file and stuff on there i really don't want to loose, i need access to those files and stuff ...
Your only option is to contact Support, but as Mark said, it may not be possible to recover the account.
Dropbox uses the email address for account verification. If you can't access the email they then may not give you access, and there's no way to pay to gain access. This is why it's so important that you maintain a valid email address, not just for Dropbox, but for any service that uses an email address as a login or for verification.
Only Support will be able to assist you further with this, and know if there are other options. I'd suggest opening a ticket as Megan suggested, then reply here with the ticket number.
