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Forum Discussion
I need help accessing my Dropbox account. No access to email, so I can't receive the security code.
Subject: Urgent Account Recovery Request – Lost Gmail Access
Hello Dropbox Support,
My Dropbox account is registered under the email address [email removed as per Community Guidelines]. I have lo...
i do have access to my email address and my password, but not my phone i can't get acces too, and using a new device, i though it would'nt ask for your phone number for code that i don't have, since i do have my account information for my dropbox account, can your please give me the exact link to the dropbox support please?! i really don't want to loose my files and nothing, i worked so hard on those file, and i actually do have another accounts too to access, but i don't want to loose the old account with all my stuff on there, i'll contact support. thank y'all so much, give me the link.
- Mark
Super User II
i do have access to my email address and my password, but not my phone i can't get acces too, and using a new device, i though it would'nt ask for your phone number for code that i don't have, since i do have my account information for my dropbox accou
Then the issue is different. You have set up 2 factor security on your account which you do to tell Dropbox to not allow anybody with out that code access to your account. Its unlikely they can revoke that.
When you set up 2FA you are forced (by ticking to confirm you have done so) to download and save codes to allow access in without the phone/device. You need to use them, if you dont have them you are really going to struggle.
