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Forum Discussion
BonCalme LLc
2 years agoNew member | Level 2
I need help to verify account with my phone number instead
I was trying to reset my password but the business email I used to access my account was cancelled and I need Dropbox to send me a link via my phone so I can access my account as that is the only way. I am not given that option to send it to my phone. Please help.
- Hannah
Dropbox Staff
Hey BonCalme LLc, thanks for reaching out to the Dropbox Community.
At the moment it's not possible to verify your email address through a mobile number; you need access to the actual email address, so we can verify ownership of the account.
Is there a chance to reinstate or recreate the email address you used?
If not, and you do have access to the account itself, I would suggest changing your email to one you can access.
I hope this helps, but let me know if you have any questions.
- BonCalme LLcNew member | Level 2
Thank you that doesn't work as the first thing it says to do is:
- Sign in to dropbox.com.
I cannot sign in if I don't know my password.
- Hannah
Dropbox Staff
I understand, BonCalme LLc.
In that case, I would actually suggest opening a private browsing/incognito window on your browser and going to this page.
From there, you can submit your help request to our support team directly.
Once you do that and you have the ticket number, please send it to us as well.
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