Forum Discussion

Investor221's avatar
Investor221
New member | Level 1
10 months ago

I need to access my account, but I don’t have access to my email anymore

am unable to access my account due to my email been suspended due to inactivity, I am unable to create it back after contacting the email provider . I have 2 account with Dropbox with different e...
account access
emails
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Sorry to hear that you're having this issue, Investor221.

Do you have any devices still linked to those accounts?

If so, you take a look at them, as the security code should be sent to those as a notification.

Let me know if that helps.

Investor221's avatar
Investor221
New member | Level 1
10 months ago

Sadly I don’t have access to the device anymore. i only access the Dropbox not more time 3 times on web. I only saved some long term investment files on it, hoping to get back to it in few years.. but here I am right now not able to access it… I really need help 

I can’t access both of my account 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I understand, Investor221.

    In this case, please open a private browsing/incognito window on your browser and go to this page.

    From there, you can send a help request to our team directly.

    Just make sure to use an email address you can access, so that the team can reach you.

    • Investor221's avatar
      Investor221
      New member | Level 1
      10 months ago

      I just filled the form, in the form there is no place where it ask for my contact information just incase they need to reach me or reply to me 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hi Investor221, on that form, there is an option to fill in an email address, are you not seeing that option when using an incognito window, like below?

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