Forum Discussion

Investor221's avatar
Investor221
New member | Level 1
10 months ago

I need to access my account, but I don’t have access to my email anymore

am unable to access my account due to my email been suspended due to inactivity, I am unable to create it back after contacting the email provider . I have 2 account with Dropbox with different e...
account access
emails
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

I understand, Investor221.

In this case, please open a private browsing/incognito window on your browser and go to this page.

From there, you can send a help request to our team directly.

Just make sure to use an email address you can access, so that the team can reach you.

Investor221's avatar
Investor221
New member | Level 1
10 months ago

I just filled the form, in the form there is no place where it ask for my contact information just incase they need to reach me or reply to me 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi Investor221, on that form, there is an option to fill in an email address, are you not seeing that option when using an incognito window, like below?

    • Investor221's avatar
      Investor221
      New member | Level 1
      10 months ago

      I did put the emails of my Dropbox account …  but I don’t have access to the email … I have not gotten any response or email 

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        10 months ago
        Investor221 wrote:

        I did put the emails of my Dropbox account … but I don’t have access to the email … I have not gotten any response or email

        You need to enter an email address that you have access to, so you can receive a response. Use the Details section to list the email address of the Dropbox account that you're unable to access.

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