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Investor221's avatar
Investor221
New member | Level 1
11 months ago

I need to access my account, but I don’t have access to my email anymore

am unable to access my account due to my email been suspended due to inactivity, I am unable to create it back after contacting the email provider . I have 2 account with Dropbox with different e...
account access
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi Investor221, on that form, there is an option to fill in an email address, are you not seeing that option when using an incognito window, like below?

Investor221's avatar
Investor221
New member | Level 1
11 months ago

I did put the emails of my Dropbox account …  but I don’t have access to the email … I have not gotten any response or email 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    11 months ago
    Investor221 wrote:

    I did put the emails of my Dropbox account … but I don’t have access to the email … I have not gotten any response or email

    You need to enter an email address that you have access to, so you can receive a response. Use the Details section to list the email address of the Dropbox account that you're unable to access.

    • Investor221's avatar
      Investor221
      New member | Level 1
      11 months ago

      I submitted it correctly as told… I am hoping to get a response soon 

       

      thank you 

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