Forum Discussion

bas382's avatar
bas382
New member | Level 2
9 months ago

I need to re-create a new Dropbox account with the same email address as the old one.

Hi, An account was accidentally registered two days ago. It needs to be re-registered under the same email today. No files need to be recovered; the account needs to be completely re-created. I can...
Create or delete account
security
bas382's avatar
bas382
New member | Level 2
9 months ago

Nancy It was a personal account that was accidentally put on a Team trial subscription.

The trial subscription was canceled and the account was deleted on my end. The associated team was deleted as well.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for clarifying! Can I go ahead and log a ticket for you then? We can check what other options there may be this way.

If that’s alright, I can message you to the email address that’s linked to your Community profile here.

  • bas382's avatar
    bas382
    New member | Level 2
    9 months ago

    Sounds great.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hey bas382, I just sent you an email.

      Reply back to me as soon as possible, and we'll take it from there. Thanks! 

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