Forum Discussion

nailal's avatar
nailal
New member | Level 1
12 months ago

I re-activated my Dropbox email address, but I still don't receive the one-time code.

i’ve tried several recommendations with the same problem but it didn’t help (checking spam, adding no-reply dropbox to my contact, etc), but i’m still not receiving any codes i once created my drop...
account access
emails
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Welcome aboard the forum, nailal! Let’s have a look into this. 

Do you have any devices that are connected to that Dropbox account at the moment? If yes, I’d like you to try and check the section where the notifications normally appear; the one-time code can be found there in some occasions. 

Let me know if that works or if you need further help.

  • nailal's avatar
    nailal
    New member | Level 1
    12 months ago

    unfortunately no, i don’t have any other device that connect to the same dropbox account :(

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Thanks for confirming! Can we go ahead then and open a ticket to the email address you see here?

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