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Bart van Oostrum's avatar
Bart van Oostrum
New member | Level 2
8 months ago

I used to have an account with an old email address, but now I can't log in.

Good afternoon, I hope someone can help me: I had a Dropbox account a few years ago with another provider, now I can no longer log in to Dropbox because I have a different email address, does anyone ...
account access
Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 months ago
Bart van Oostrum wrote:

I can no longer log in to Dropbox because I have a different email address, does anyone know a solution?

You can try contacting Support, but without access to the original email account, you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.

https://help.dropbox.com/account-access/lost-email-access

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/sign-in-issues

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