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tah1's avatar
tah1
Explorer | Level 4
3 years ago
Solved

I want to delete my business account, but I don't have access to the email to login

I have a dropbox business account but never used it since the last 2 years. I cannot delete the account because the email is no longer valid. Any suggestion?
account access
security
  • Hannah's avatar
    Hannah
    3 years ago

    Hey tah1, thanks for reaching out.

     

    I'm afraid that if you cannot login and access your account, you won't be able to delete it.

     

    If it's a Business account, though, we should be able to help you cancel your subscription, so you don't get charged any more.

     

    As this involves sensitive account information, we will need to discuss over email. Could I send you an email to look into that?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi sam92, thanks for posting here today! 

 

Just to clarify here, do you wish to cancel the plan linked to an account that you no longer have access to? Or do you wish to delete the account entirely? 

 

Keep me posted!

sam92's avatar
sam92
Explorer | Level 3
2 years ago

Hello,

I did not get my problem resolved yet and could no longer reply to the email. Would I be able to have help with this again?

Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, sam92 

     

    It sounds like our ticket might have been automatically closed, especially if you took longer to reply back. 

     

    In this case, can you try to contact Dropbox Support directly for this?

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more! 

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