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RobyRobx's avatar
RobyRobx
Explorer | Level 3
3 years ago

I want to recover old photos and my password has expired

Good morning everyone. Since 2016 I decided to recover my old account, but I no longer found the photos and videos it contained, how do I recover them?
account access
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
@RobyRobx wrote:
Since 2016 I decided to recover my old account, but I no longer found the photos and videos it contained, how do I recover them?

If you mean that you haven't used the account since 2016 then the account was most likely deleted and you've now signed in to a new, empty account. Accounts that are idle for more than a year are deleted due to inactivity.

 

If you mean something else, you'll need to provide more information.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey RobyRobx, have you used the steps in this article, to change your expired password?

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