Forum Discussion

paulo maldonado's avatar
paulo maldonado
New member | Level 2
8 months ago

I was asked to solve 9 puzzles in order to access my Dropbox account.

I am not a computer person I tried logging in to my account and was asked to solve some ridiculous puzzle 9 times If this happens again I will be closing my dropbox account
account access
security
Ss363's avatar
Ss363
New member | Level 2
7 months ago

So would you like to refund me the $20 I had to pay? I ended up logging into a computer and printing it from there. Your service is awful. And when I tried to enter into a chat to ask how to solve this, you tried to upgrade me three freaking different times. Terrible. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi there Ss363 - thanks for taking the time to share your experience and thoughts on this with us and sorry to hear you had to go through all this.

I am happy to hear that you managed to sort this out in the end and I'll make sure that your feedback reaches the appropriate team too.

Let me know if there's anything else you have to add or ask in the meantime. 

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