Forum Discussion

paulo maldonado's avatar
paulo maldonado
New member | Level 2
8 months ago

I was asked to solve 9 puzzles in order to access my Dropbox account.

I am not a computer person I tried logging in to my account and was asked to solve some ridiculous puzzle 9 times If this happens again I will be closing my dropbox account
account access
security
Kerry Farrell's avatar
Kerry Farrell
New member | Level 2
4 months ago

3 months later I was asked to solve 9 puzzles to access my dropbox account. You guys still haven't learnt. Never using Dropbox again, so stupid you would think it's a joke!!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey Kerry Farrell​, sorry to hear about that! 

Was that a one-time incident, or have you noticed the same repetitive behavior before? 

Did you use a specific browser when this happened, and if so which one?

I was also wondering if you could try to sign in using the audio challenge instead, and if the process is smooth when you do that.

Let me know more, and we'll take it from there! 

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