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Forum Discussion
I was randomly logged out of my Dropbox account and I can't sign back in to the same account now.
I have had a Dropbox account since 2014, using the same login credentials. This account has been a bookmarked tab for years. Last week, I uploaded a file to my Dropbox with no problem on Tuesday. Thu...
When I sign in I get an empty Dropbox as if I'm starting brand new. I have tried logging in on my Mac laptop, as well as my iPhone with the same results.
Regarding the ticket number, although I submitted a request, I did not receive a ticket number.
Rich
Super User II
Super User IIWhen I sign in I get an empty Dropbox as if I'm starting brand new.
Are you sure you're signing in with the correct email address? If you're signing in and the account is empty, then there's no content for that account. Take a look at your Events page. Does it have any file activity? If not, you're in a new and/or different account.
Regarding the ticket number, although I submitted a request, I did not receive a ticket number.
You would receive a ticket number in your email if the request was successfully submitted.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in. Reply back here with the ticket number when you have it.
