Forum Discussion

ccjoyce's avatar
ccjoyce
New member | Level 1
10 months ago

I was randomly logged out of my Dropbox account and I can't sign back in to the same account now.

I have had a Dropbox account since 2014, using the same login credentials. This account has been a bookmarked tab for years. Last week, I uploaded a file to my Dropbox with no problem on Tuesday. Thu...
account access
security
ccjoyce's avatar
ccjoyce
New member | Level 1
10 months ago

 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 months ago

You're definitely in a new account. Either you're signed in to the wrong account, or your actual account was left idle for too long (over a year) and was deleted due to inactivity.

While you wait for a response to your ticket, go through your email accounts and look for messages from Dropbox. Those will be the email addresses that likely have Dropbox accounts associated with them.

  • ccjoyce's avatar
    ccjoyce
    New member | Level 1
    10 months ago

    I never signed out of my Dropbox. Here is a screenshot of my history where it shows two uses just in the last two weeks:

     

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      10 months ago

      If you click on one of those what happens? 

      • ccjoyce's avatar
        ccjoyce
        New member | Level 1
        10 months ago

        It tells me the folder doesn't exist and my page is empty.

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