Forum Discussion

ccjoyce's avatar
ccjoyce
New member | Level 1
10 months ago

I was randomly logged out of my Dropbox account and I can't sign back in to the same account now.

I have had a Dropbox account since 2014, using the same login credentials. This account has been a bookmarked tab for years. Last week, I uploaded a file to my Dropbox with no problem on Tuesday. Thu...
account access
security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 months ago

You're definitely in a new account. Either you're signed in to the wrong account, or your actual account was left idle for too long (over a year) and was deleted due to inactivity.

While you wait for a response to your ticket, go through your email accounts and look for messages from Dropbox. Those will be the email addresses that likely have Dropbox accounts associated with them.

ccjoyce's avatar
ccjoyce
New member | Level 1
10 months ago

I never signed out of my Dropbox. Here is a screenshot of my history where it shows two uses just in the last two weeks:

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 months ago

    If you click on one of those what happens? 

    • ccjoyce's avatar
      ccjoyce
      New member | Level 1
      10 months ago

      It tells me the folder doesn't exist and my page is empty.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        10 months ago
        ccjoyce wrote:

        It tells me the folder doesn't exist and my page is empty.

        That would be expected in you're not signed in to the correct account. Have you made absolutely certain that you're signing in to the correct account?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!