One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Carlavv888
2 years agoExplorer | Level 3
I was sent access to a folder to one of my emails, but my dropbox is under a different email login
I was sent access to folder from a Dropbox user, but they sent it to an email that is not currently associated with my personal Dropbox account. I tried to set up another Dropbox account with the email they used, but when I submitted the info the message said 'welcome back'. So I tried to reset the password but no link has arrived. I have contacted the other person but have had no reply yet. It is important information I need for training. Any ideas? Thanks!
- Mark
Super User II
Have you tried accepting it on your account that you have already? It may work
If not you need to get the person to re-issue it to the correct address.
- Carlavv888Explorer | Level 3
Thanks for your reply Mark. Yes, I did try but it won't give me access. I have contacted the sender... I guess I'll just have to be patient. Cheers!
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!