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nakyung yoon's avatar
nakyung yoon
Explorer | Level 3
4 months ago

I'm not getting the 6-digit code to access my Dropbox account - my email is deleted.

I have two email account in dropbox. And verification code was sent to my email. but, I had deleted email account, so I unable to check my email. Is there any other way to receive my photo data? 
Account Access
Security
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
4 months ago

Hi nakyung yoon ,

 

Thank you for reaching out. 

 

Can you please go here to report this issue? 

 

If there is anything else you need our help with in this case please reach out to us. 

  • nakyung yoon's avatar
    nakyung yoon
    Explorer | Level 3
    4 months ago

    I already checked the link. My account Dropbox Basic. I cant reaching any email support.. please let me know support team email..or emailed me..

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      4 months ago

      Hi nakyung yoon ,

       

      Would it be ok to reach you by the email linked to this account ? Or is it that this email is the deleted email you are referring to ? 

      • nakyung yoon's avatar
        nakyung yoon
        Explorer | Level 3
        4 months ago

        Deleted email is not this one. please contact me by the email linked to my account. 

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