Forum Discussion

StaciS's avatar
StaciS
Explorer | Level 3
2 years ago

I'm stuck in locked state - how can I get my files back?

My account is in a locked state and all of my personal files have been deleted. I have files from my wedding, mother's life and passing, and documents for my work! I am a teach and do not use the fil...
Create or delete account
dropbox business
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the clarification, Staci.

 

If you're able to sign in to that account, can you do so (no need to access your files, just sign in) and create a Community profile and reply to this thread from that account, please?

 

A screenshot of what you see upon signing in, would also be really helpful, if you can send us one.

StaciS's avatar
StaciS
Explorer | Level 3
2 years ago

Now it is saying my account is deleted. Please re-register with a new account or wait 5 days to re-register with your current email

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    StaciS wrote:

    Now it is saying my account is deleted. Please re-register with a new account or wait 5 days to re-register with your current email

    This really sounds like you were a member of another Business team account.

     

    Did anyone invite you to share files or join their team? I'm thinking that your account was a member of someone else's Business team account and that they removed you from the team.

    • StaciS's avatar
      StaciS
      Explorer | Level 3
      2 years ago

      The account I am inquiring about was not a part of my business account. I have a separate dropbox that is a apart of a business account, but they are not linked. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi from me too, StaciS. As we don’t have any account visibility on the forum, I’d definitely recommend getting in touch with our support team (just in case they can find out something more on their end). 

         

        To do this, you’ll need to follow these exacts steps (please send me your ticket number here afterwards).

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