Forum Discussion

StaciS's avatar
StaciS
Explorer | Level 3
2 years ago

I'm stuck in locked state - how can I get my files back?

My account is in a locked state and all of my personal files have been deleted. I have files from my wedding, mother's life and passing, and documents for my work! I am a teach and do not use the fil...
Create or delete account
dropbox business
StaciS's avatar
StaciS
Explorer | Level 3
2 years ago

The account I am inquiring about was not a part of my business account. I have a separate dropbox that is a apart of a business account, but they are not linked. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me too, StaciS. As we don’t have any account visibility on the forum, I’d definitely recommend getting in touch with our support team (just in case they can find out something more on their end). 

 

To do this, you’ll need to follow these exacts steps (please send me your ticket number here afterwards).

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for that, StaciS! I found your ticket and I’ve left our team an internal note, too. They’ll get back to you as soon as possible.

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