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sarah copland's avatar
sarah copland
Helpful | Level 5
4 months ago
Solved

I'm trying to gain access to my deceased father's Dropbox account

Hi there, This is an issue I have been trying to resolve for some time now. I am trying to gain access to my deceased Dads Dropbox account. Previously these tickets were raised with Dropbox S...
account access
security
  • Walter's avatar
    Walter
    3 months ago

    Hi from me too sarah copland - may I ask if you're seeing the same if you navigate to the home tab instead of the photos tab? Are you able to navigate the account in question through a web browser to see if you can preview the files there? 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Got it, thanks, Sarah!

If what I mentioned is not the issue in your case, please also send me a screenshot of the error, so that we can investigate further.

sarah copland's avatar
sarah copland
Helpful | Level 5
4 months ago

Hi Hannah, I attach a couple of screenshots of what I can see. Some files don't appear to have extensions at the end...

Thankyou!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Thanks for the update, Sarah!

    Did you try to rename the files to add the extension and see if the preview works after that? You'll basically need to keep the name and just add the ".jpg" or ".png" at the end.

    You'll find the exact steps here.

    • sarah copland's avatar
      sarah copland
      Helpful | Level 5
      3 months ago

      Hi Hannah,


      Thanks again for coming back to me!

      I cant see where to select all and then change the name, or even where the individual file name is? 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 months ago

        Hi from me too sarah copland - may I ask if you're seeing the same if you navigate to the home tab instead of the photos tab? Are you able to navigate the account in question through a web browser to see if you can preview the files there? 

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