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sarah copland's avatar
sarah copland
Helpful | Level 5
4 months ago
Solved

I'm trying to gain access to my deceased father's Dropbox account

Hi there, This is an issue I have been trying to resolve for some time now. I am trying to gain access to my deceased Dads Dropbox account. Previously these tickets were raised with Dropbox S...
account access
security
  • Walter's avatar
    Walter
    3 months ago

    Hi from me too sarah copland - may I ask if you're seeing the same if you navigate to the home tab instead of the photos tab? Are you able to navigate the account in question through a web browser to see if you can preview the files there? 

sezza28's avatar
sezza28
Explorer | Level 4
3 months ago

Hi Walter, thanks for your message. Yes we are seeing the same via the home tab and the photos tab, so can only view 8 pictures out of 100's. We are currently using my Dads Ipad to access his dropbox via the app, as it was already logged in. Thanks for your suggestions of  using a web browser which I had considered, however we have the same problem as originally faced with, we dont know his DropBox password. Is there any way round this, due to the fact that currently we are logged into his account on the app? Thank you

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi sezza28! If you go to the Home tab once again, do you see an option to rename one of the files there perhaps?

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