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I'm trying to gain access to my deceased father's Dropbox account
Hi there,
This is an issue I have been trying to resolve for some time now.
I am trying to gain access to my deceased Dads Dropbox account.
Previously these tickets were raised with Dropbox S...
Hi from me too sarah copland - may I ask if you're seeing the same if you navigate to the home tab instead of the photos tab? Are you able to navigate the account in question through a web browser to see if you can preview the files there?
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey sarah copland!
I'm going to suggest something outside of our scope here. However you might be able to further reach out to Apple for additional help.
More specifically, you can try to check for the "Passwords" option on your dad's iPad settings, and check if his Dropbox account's password is accessible and saved there, in order for you to access the account.
One last thing: when accessing the "Files" tab instead of the "Photos" tab, are you able to see the files' names there?
Hi Megan thank you so much for your response. I brought my Dads Ipad into work to get some help here and whilst trying to log into the wifi here it has logged me out of his Dropbox account. So I think we are sadly back to square one.
Unless I can access his passwords in the settings, how would I do that? Thank you
- Hannah
Hey Sarah!
To access the saved passwords on the iPad, you'll need to open the Passwords app (which would be locked and you'd need to unlock it, I'm afraid) and then check if the Dropbox app is listed there.
