Forum Discussion

Philippe0206's avatar
Philippe0206
Explorer | Level 3
2 years ago

Inaccessible email address & can't receive 6-digit-code.

Hello everyone I have an account identified by an email address now inaccessible I know my password but I cannot receive the Verification code Here are the questions asked to make access to me ...
account access
Permissions
security
Philippe0206's avatar
Philippe0206
Explorer | Level 3
2 years ago

Thank you for your reply
This is indeed the solution I adopted
But this problem made me aware of the inches of Dropbox
have access to your data, but not be able to change email
The positive is that I found another cloud where I could recover my data even if I no longer have access to my email
To any strong trunk there is a combination and the door is not welded
best regards

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
Philippe0206 wrote:

The positive is that I found another cloud where I could recover my data even if I no longer have access to my email

Which means anybody at all could claim to do so. 

That is such a huge security flaw that its alarming. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!