Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Is this a legitimate email?
Hello, today’s night I received and email from Dropbox that I think might be a prove someone hacked my account or maybe a phone(?). The title is saying “ NOTE: We recommend completing your Dropbox setup as soon as possible”
And under this is a message:
“ Your files are about to be ready to upload
Click below to see how easy it is to complete the Dropbox setup: you will have access to your files from anywhere.
Keep going
Do you have questions? Visit our help center for answers to frequently asked questions.”
This email is from no-reply@dropbox.com so it looks legit. Email was sent at 4:55 and it looks like someone checked some files from my account and wanted to download it and then Dropbox sent me this email. I’m not sure what to think about this because I didn’t touch my phone at this time, but when I did see this email, I took my laptop, downloaded Dropbox and started to downloading some files on it and I didn’t receive any messages like that one from earlier. Of course I changed my password and every time when I logged in to another device I got email saying that someone logged into my account (I didn’t receive message like this before).
I’m writing here because I wanted to make sure if I need to hard reset my device, or maybe this is something like a normal message reminding to me that I might want to do something with my files.
I’m not sure that’s important but my account wasn’t used in something about 5 years because I achieved limit for free space and just left it like this.
Amazing job on the screenshot, thank you brzoserr!
I can confirm that this email is indeed from an official Dropbox domain. It might have been automatically sent by mistake.
If you managed to sign into your account, and checked that everything is the way it should be, then feel free to ignore it.
22 Replies
Replies have been turned off for this discussion
- My email address and Dropbox account is the same email address
- Of course, how can I reach you?
Hello, I just realized that my paid Drop box account has been hacked. Any one now how to get this resolved?
- Mark
Super User II
Hello,
My email was hacked and they got ahold of my dropbox and deleted the account. I just got my email account back yesterday and when I tried to log into my dropbox the only option I had was to create a new account. I believe my account was deleted. Is there a way to recover my account?
- Rich
adkinsclermont wrote:
My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account?
You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Rich wrote:
adkinsclermont wrote:My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account?
You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Understood. There should be a process especially for upgraded accounts for a situation like this. How do I contact support? Is there an email?- Mark
adkinsclermont wrote:
Rich wrote:
adkinsclermont wrote:
My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account?
You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Understood. There should be a process especially for upgraded accounts for a situation like this. How do I contact support? Is there an email?The contact info was in Rich's reply - www.dropbox.com/support
