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CWM0330's avatar
CWM0330
New member | Level 2
2 years ago

Issue with 2FA and I have a ticket with support

I have a ticket Ticket #22933400: DB: Can't log in   I am locked out of Dropbox.   I have also submitted additional information to support@dropbox.zendesk.com <support@dropbox.zendesk.com> ...
Account Access
Security
CWM0330's avatar
CWM0330
New member | Level 2
2 years ago

I even tried signing into a laptop that dropbox has been signed into before, and the files are still on the computer but they show an X and can't be opened, and I am still being asked for a two step password, even though that laptop is on the same network, and should be a trusted computer since I've used dropbox on it before, and submitted a code to log into my account before. 

 

I can't get google authenticator codes to work, and have lost my print out of my backup code that I printed back in July of 2023!

 

Thanks,

Chris

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