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1895rugby's avatar
1895rugby
Explorer | Level 3
3 years ago
Solved

Login Access code going to an old email

authorisation code is being sent to an old email address - the primary email - which is no longer accessible. The account does have a secondary email  - can the code be sent to the secondary email?
account access
security
  • Hannah's avatar
    Hannah
    3 years ago

    Hey 1895rugby, welcome to our Community.

     

    Unfortunately, there's no way to send this email to your secondary address.

     

    Do you have any devices already linked/logged in to this account perhaps?

     

    Keep me posted.

nishdes's avatar
nishdes
Explorer | Level 3
3 years ago

I am trying to log in to Dropbox and the code is going to an old email address I no longer have.  The email address no longer in existence.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi nishdes, are you able to recreate the old email, or temporarily reactivate it to see if you're able to receive the security code to login to your account?

  • m_o's avatar
    m_o
    New member | Level 2
    3 years ago

    I have the same problem, I don't have access to the e-mail account connected to the dropbox-account. And it can not be reactivated since it was my work-address  and I don't work there anymore.

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