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1895rugby's avatar
1895rugby
Explorer | Level 3
4 years ago
Solved

Login Access code going to an old email

authorisation code is being sent to an old email address - the primary email - which is no longer accessible. The account does have a secondary email  - can the code be sent to the secondary email?
account access
security
  • Hannah's avatar
    Hannah
    3 years ago

    Hey 1895rugby, welcome to our Community.

     

    Unfortunately, there's no way to send this email to your secondary address.

     

    Do you have any devices already linked/logged in to this account perhaps?

     

    Keep me posted.

m_o's avatar
m_o
New member | Level 2
3 years ago

No, I don't. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. 

 

From there you should be able to contact support. Make sure to enter an email address you can access. 

  • nishdes's avatar
    nishdes
    Explorer | Level 3
    3 years ago

    Thanks Jay, I'll follow up on that.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Could you attach a screenshot showing the options you get when accessing that link from an incognito/private browsing window, since you shouldn't have to go through chatbox?

  • nishdes's avatar
    nishdes
    Explorer | Level 3
    3 years ago

    Jay, I went in to this link and it was where I was before and used the Chatbot and didn't any further.

     

    I also posted through the Community link and this is where you responded.  Can you give me a phone number of an email address to someone, as I have already gone through this and there is no clear other option via the link you sent me.

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