Lost 2FA and backup code

No, sorry, there isnt. 

Are you still logged in on a device? Did you set up the emergency text system or not?

Hi Mark ,

Dropbox was installed on my secondary iphone.

Initially, when I tried logging in a few days back and did not have 2FA code, dropbox sent an approval request to iphone but the app of offload by iphone cause the usage. I assumed downloading the app again will trigger an approval to my iphone but unfortunately, I was requested to log into dropbox on my iphone as well.

I am not sure if I have set an "emergency text system" since I signed into dropbox ages ago. Is the "emergency text system" a keyword or a password or a code. If it is a password I will have it cause I have a note of all my dropbox passwords.

Thank you.

Regards,
Jeshrel

Hey Dorian Gray, I hope you are well! 

Have you tried checking in this Help Center article that gives a few ideas on how you can solve 2FA issues? 

It would be great if you can check any devices, to see if are connected to your account there as well, so you can disable the feature from there. 

Don't hesitate to let me know if you still have issues after trying those steps. 

Hi Megan ,

I am doing good. Thank you for asking.

Hope you are doing well.

I was not lucky to find a device that has dropbox singed into but I have my old phone(2015) I may have logged into it but since it does not have a battery I was not able to check it. I have placed an order for a new battery it should take a week at least, once I get it will update the thread.

Thank you.

Regards,

Jeshrel

Hi Megan ,

Good day.

I received the new battery for the phone but it does not have Dropbox installed in it 😭.

Do I have another option?

Regards,

Jeshrel

Hi Daphne 

Thank you very much. I am totally to blame. I should have managed it better.

I tried opening the link that you had shared but it is redirecting me to Dropbox support homepage  where I am not able to see an option for sign-in issues. Would you be able to help me with the steps?

Regards,

Jeshrel

Did you use an incognito window without signing into any account during that process Dorian Gray?

Hi Walter ,

Thank you. I did open it in incognito mode but signed in and then tried to open the link that was the mistake.

Now I am able to create a ticket thanks to you but I received this message 😕 

"Hi,

Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team."

Is this normal.

Regards,

Jeshrel