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FannyN's avatar
FannyN
Explorer | Level 3
3 years ago

Lost access to Dropbox account in the beginning of 2020 and the email address no longer exists

I have an old Dropbox account that I lost access to back in the beginning of 2020. I lost access to it because the email associated with it no longer exists.
account access
security
FannyN's avatar
FannyN
Explorer | Level 3
3 years ago

 OK. However, I did get the message "we have sent you a 6-digit code to this email address", so it seems I would technically still be able to access it. Or not?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey FannyN. 

 

There’s a chance that Dropbox account may still be open indeed, but we can’t check this here, I’m afraid. 

 

Do you happen to have any devices that are still linked to it (via the desktop/mobile app)? If yes, I’d like you to check their notifications and see if the one-time code can be found there.

 

Otherwise, let me know, and we’ll see what else we can do.

  • FannyN's avatar
    FannyN
    Explorer | Level 3
    3 years ago
    Hi Nancy. Sorry, ni Devi e has access to the email. Appreciate any help.
    • EvanDBX's avatar
      EvanDBX
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi FannyN, sorry to jump in.

       

      Can you tell me where you get the message ''we have sent you a 6-digit code to this email address"?

       

      Additionally, have you tried contacting the email provider associated with that email in order to restore it?

       

      Keep me posted!

      • FannyN's avatar
        FannyN
        Explorer | Level 3
        3 years ago

        Hi Evan. Upon sign in it says "welcome back" and then informed me that the 6-digit has been sent to my email address (that is non-existing now). Can you in any way help in changing the login to another email or else? Please...

         

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