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Lost access to Dropbox account in the beginning of 2020 and the email address no longer exists
I have an old Dropbox account that I lost access to back in the beginning of 2020. I lost access to it because the email associated with it no longer exists.
OK. However, I did get the message "we have sent you a 6-digit code to this email address", so it seems I would technically still be able to access it. Or not?
Rich
Super User II
Super User II
FannyN wrote:
However, I did get the message "we have sent you a 6-digit code to this email address", so it seems I would technically still be able to access it.
Also, Dropbox knows that you HAD an account, and it could be setting up a new, empty account upon sign-in. We've seen that many times here. Someone hasn't accessed an account for years, is able to sign in and wonders where their files went. In such a case, they weren't signing in to a new account. It was just Dropbox setting up a new account for them.
- Jay
Dropbox Community Moderator
Hi FannyN, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
