Forum Discussion

FannyN's avatar
FannyN
Explorer | Level 3
3 years ago

Lost access to Dropbox account in the beginning of 2020 and the email address no longer exists

I have an old Dropbox account that I lost access to back in the beginning of 2020. I lost access to it because the email associated with it no longer exists.
account access
security
EvanDBX's avatar
EvanDBX
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi FannyN, sorry to jump in.

 

Can you tell me where you get the message ''we have sent you a 6-digit code to this email address"?

 

Additionally, have you tried contacting the email provider associated with that email in order to restore it?

 

Keep me posted!

FannyN's avatar
FannyN
Explorer | Level 3
3 years ago

Hi Evan. Upon sign in it says "welcome back" and then informed me that the 6-digit has been sent to my email address (that is non-existing now). Can you in any way help in changing the login to another email or else? Please...

 

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