Forum Discussion

FannyN's avatar
FannyN
Explorer | Level 3
3 years ago

Lost access to Dropbox account in the beginning of 2020 and the email address no longer exists

I have an old Dropbox account that I lost access to back in the beginning of 2020. I lost access to it because the email associated with it no longer exists.
account access
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi FannyN, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 
 
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

FannyN's avatar
FannyN
Explorer | Level 3
3 years ago

Hi Jay. I have no luck with the link you sent. Where do I go from there...? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey FannyN, in that case, can we send you an email to the address associated with your Community profile here, to investigate further?

    • FannyN's avatar
      FannyN
      Explorer | Level 3
      3 years ago

      Yes, of course.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks, I've sent you an email, please could you reply to it as soon as possible.

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