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bfitzge's avatar
bfitzge
New member | Level 2
2 years ago

Lost access to university email address, can't get verification code to log in

I've lost access to my old account because I cannot log in due to a verification code being sent to a university email account that was expired by the university at the end of last year. I missed cha...
account access
Dropbox Passwords
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi bfitzge, thanks for bringing this to our attention.

 

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

 

Keep me updated with any progress!

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