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ELIAS 1985's avatar
ELIAS 1985
New member | Level 2
3 years ago

Lost account after migrating our company's email from Gmail to Outlook

HI! During the weekend we migrate our company's email from gmail to microsoft outlook, and happens that i also change lap top... today I'm trying to sign in in my dropbox app in my laptop and says ...
account access
Account Settings
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey ELIAS 1985, sorry to see you're having this issue.

 

When your company migrated the emails, did they also change your Dropbox emails as well?

 

Are you a member of a Dropbox Business team, or do you have an individual account?

 

And if you try to sign in with your old Gmail address, what do you see?

 

Thanks in advance.

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