Forum Discussion

flemmingthelemming's avatar
flemmingthelemming
New member | Level 2
3 years ago

lost email, host/ESP is shut down - how to log in?

I am a paying subscriber since 10 years but can't get in touch with dropbox staff in any way because I can't log in to my account. the mail attached to my account is gone, erased from the earth as th...
account access
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey flemmingthelemming, happy Monday!

 

I just sent you an email, so we'll continue working on this there.

viroroi's avatar
viroroi
Explorer | Level 3
3 years ago

Hi,

 

I have the same problem. My ESP "Teleline" is closed, and I need to change the mail communication for receiving the confirmation digits to install on my new PC.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi viroroi, I’d recommend getting in contact with our support team directly to look into this matter in more detail by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

     

    From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from. 

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