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Forum Discussion

Mcbee's avatar
Mcbee
Explorer | Level 4
3 years ago

My account has an unknown device and two factor authentication on it - what can I do?

My account 2 factor phone number is not mine.  My active computer is not mine. I rec’d an email from “no-reply” at Dropbox.  it got a hold of all my old contacts and started sending the same type...
account access
Create or delete account
security
trinebracht's avatar
trinebracht
New member | Level 2
2 years ago

My other dropbox account has been hacked. I can't log in as I can't get into that email account to see the security code either.
Can you help me?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
trinebracht wrote:

My other dropbox account has been hacked. I can't log in as I can't get into that email account to see the security code either.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

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