Forum Discussion

RCattell's avatar
RCattell
New member | Level 2
2 months ago

My account has disappeared. Please help me!

All my files and subscription information has vanished and Dropbox keeps asking me to subscribe like a new user. I've used it for years...Can anyone help me get back to my account please?
account access
Account Settings
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi RCattell​, let's see what we can find out about this! 

Is it possible that you haven't accessed your account in a long time? 

If I were you, I'd also check to make sure I don't have two Dropbox accounts. You also mentioned you had an active subscription, right? 

If that's the case, and since you were using a paid plan, you might want to use our self-serve look up tool in order to locate the email address linked to your Dropbox account. 

Do you have any linked devices that you can check in order to see if your account is still connected to them? 

Keep me posted!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!