Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Sofia Alvarez 's avatar
Sofia Alvarez
New member | Level 2
3 years ago

My account was accessed by someone else

PLEASE HELP - I can’t even reset my password it’s connected to a email account that I don’t even know. Ugh I’m so stressed.
account access
Dropbox Passwords
security
Goose berries's avatar
Goose berries
Explorer | Level 3
3 years ago
I was just hacked some how and they were able to share everything that I have I was able to get there IP address thru my email but I wanna know how they got into my Dropbox with a code you have to enter in and fyi if was anyone from here I have your or there address Imma pull up on you bitch
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    If you have 2 factor security set up on the account and they still got in then your 2 factor security code is also compromised. 

     

    I'd secure that and reactivate it immediately. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!