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Forum Discussion

Sofia Alvarez 's avatar
Sofia Alvarez
New member | Level 2
3 years ago

My account was accessed by someone else

PLEASE HELP - I can’t even reset my password it’s connected to a email account that I don’t even know. Ugh I’m so stressed.
account access
Dropbox Passwords
security
bmacadam's avatar
bmacadam
New member | Level 2
3 years ago

Someone created a Dropbox account using an email address from my company. They are sending out malicious links from the Dropbox account using this employee's name and email address in the Subject. Can Dropbox support help us terminate this account? We have examined the headers of the emails and confirmed they are coming from Dropbox mail servers. To be clear, this employee did not create this Dropbox account.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi bmacadam, sorry to hear about that! 

     

    Have you tried reaching out to our support team through this form.

     

    Just make sure to use an incognito window and fill in all the relevant information and an email address we can reach you at. 

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on our system. 

     

    Keep me posted!

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