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Forum Discussion

Sofia Alvarez 's avatar
Sofia Alvarez
New member | Level 2
3 years ago

My account was accessed by someone else

PLEASE HELP - I can’t even reset my password it’s connected to a email account that I don’t even know. Ugh I’m so stressed.
account access
Dropbox Passwords
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Thierry67, really sorry to hear about this.

 

Does your customer still have access to their email address?

 

If so, make sure to ask them to submit a help request to our support team through this page; they'll be able to assist them further.

 

Make sure they/you use a browser that's not signed in to any Dropbox account or an incognito window.

bmacadam's avatar
bmacadam
New member | Level 2
3 years ago

Hannah I have submitted a ticket via that link now. Our situation is like someone else previously mentioned in this forum: our employee had his O365 account compromised, the attacker created a Dropbox account and is hosting malicious content in that Dropbox and sending it out as if it were from our employee. 

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