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Sandy28's avatar
Sandy28
Explorer | Level 3
5 months ago

My account was inactive for 2 years and got deleted - can I recover it?

Hey ​ Walter​ , I didn't access my dropbox for almost 2 years & today I found my dropbox account is deleted? How is even possible? It has my crucial data. Can you please help to recover my accoun...
account access
Create or delete account
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 months ago
Sandy28 wrote:

How is even possible?

You get multiple emails, its documented in the Help Centre and is in the T&C's agreed when signing up. 

Unfortunately it seems that people often ignore the Dropbox emails or they fall in to 'Clutter' or similar. 

Sandy28 wrote:

Can you please help to recover my account?

Thats not possible I'm afraid. Data is removed, permanently, after 12 months of inactivity. There is no recovery possible by Dropbox. 

Do you still have the data on a device at all? Could that help? 

Sandy28's avatar
Sandy28
Explorer | Level 3
5 months ago

Mark​ Thanks for getting back.

Unfortunately, I don't have back up anywhere & I had some files which are really crucial, I must get those file back anyhow.

Please let me know all th epossible options to access that date. It's really critical to have it back.

Thanks

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey Sandy28, sorry to hear about this situation.

    I'm afraid that if an account gets deleted due to inactivity, there's no way for it or the files in it to be recovered, because they're basically deleted from our servers.

    If you want, you can open this link from a private browsing window and submit a help request to our support team, who will be able to confirm this for you as well.

    I'm sorry I couldn't help more, but if you have other questions, let us know.

    • Sandy28's avatar
      Sandy28
      Explorer | Level 3
      5 months ago

      Thank you Hannah​ , just raised the ticket.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 months ago

        Hey Sandy28! I’ve located your ticket in our system and left an internal note to our support team on your behalf. 

        They’ll get back to you when they see it.

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